Contact Us
At Your Service
You deserve fast, accurate customer service. That's why we're here - to help you understand your health coverage and to answer your questions efficiently and courteously.
If you are a member:
Whether you have a question about your coverage or claim status or want to know more about our benefits and services, you can get the answers you need by:
E-mailing our Customer Service department.
Trying the Interactive Voice Response (IVR) feature of 1-800-HIP-TALK (1-800-447-8255). The IVR lets you check your eligibility, order an ID card and request certain forms and literature without speaking to a Customer Service Advocate. It's your best bet for getting fast service, anytime, day or night.
Calling 1-800-HIP-TALK (1-800-447-8255), Monday through Friday, 8 am to 6 pm to speak directly with a Customer Service Advocate. TDD: 1-888-447-4833, Monday through Friday, 8:30 am to 5 pm. One of our advocates will assist you.
Writing us at: HIP, Customer Service department, 55 Water Street, New York, New York 10041-8190.
Our FAQs will also help you find answers to some of the questions we hear the most.
Plus, we offer online health assessment tools, articles on popular health-related topics and an extensive health care encyclopedia through WebMD.
If you are not a HIP member:
If you are not a member and would like to learn more about HIP and its Plans, please contact us at the following number 800-447-7187 Monday through Friday from 9am to 5pm and a representative will be glad to provide information and assist you with any questions you may have.
If you are a provider or hospital:
You can get answers to your questions by:
E-mailing our Provider Relations department.
Calling HIP's Provider IVR System at 1-877-833-2729. The Provider IVR lets you access member eligibility, check on the status of a member referral as well as submit a member referral without speaking to a provider relations associate. It's your best bet for getting fast service, anytime, day or night.
Calling our Provider Relations department at 1-800-447-8275, Monday through Friday, 9 am to 5 pm.
If you are a benefits administrator:
You can get answers to your questions by:
Calling our Marketing department at 1-888-839-7375, Monday through Friday, 8 am to 6 pm.
Calling your HIP representative or broker.
If you are a broker:
You can get answers to your questions by:
Calling our Broker Hotline at 1-888-447-4585.
Calling your HIP representative.
