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At Your Service

You deserve fast, accurate customer service. That's why we're here - to help you understand your health coverage and to answer your questions efficiently and courteously.

If you are a member:

Whether you have a question about your coverage or claim status or want to know more about our benefits and services, you can get the answers you need by:

  • E-mailing our Customer Service department.

  • Trying the Interactive Voice Response (IVR) feature of 1-800-HIP-TALK (1-800-447-8255). The IVR lets you check your eligibility, order an ID card and request certain forms and literature without speaking to a Customer Service Advocate. It's your best bet for getting fast service, anytime, day or night.

  • Calling  1-800-HIP-TALK   (1-800-447-8255), Monday  through Friday, 8 am to 6 pm to speak directly with a Customer Service Advocate. TDD: 1-888-447-4833, Monday through Friday, 8:30 am to 5 pm. One of our advocates will assist you.

  • Writing us at: HIP, Customer Service department, 55 Water Street, New York, New York 10041-8190.

Our FAQs will also help you find answers to some of the questions we hear the most.

Plus, we offer online health assessment tools and an extensive health care encyclopedia.

If you are not a HIP member:

If you are not a member and would like to learn more about HIP and its plans, please contact us at the following number 1-800-447-7187 Monday through Friday from 9am to 5pm and a representative will be glad to provide information and assist you with any questions you may have.

If you are a provider or hospital:

You can get answers to your questions by:

  • E-mailing our Provider Customer Service department.

  • Calling HIP's Provider Interactive Voice Response (IVR) Phone System at 1-866-447-9717, option 1. The Provider IVR lets you access member eligibility, check on the status of a member referral as well as submit a member referral without having to speak to a provider relations associate. It's a great way to get fast service at any time, day or night. Please be sure to have your User ID and PIN# handy when you call.

  • Calling our Provider Hotline at 1-866-447-9717 to speak directly to a HIP representative, Monday through Friday, from 9 am to 5 pm. You can then select from the following options:

    • Option 2 - Provider Customer Service department, to obtain information about claims, member benefits and eligibility.

    • Option 3 - Pharmacy Services department, to obtain prior approval for prescription drugs, or to obtain information regarding the Medication Therapy Management Program for Medicare Part D members or the Specialty Pharmacy Program.

    • Option 4 - Anticipated-Continuing Care Services Program, to check the status of a prior approval request, obtain a new prior approval or make changes to an existing prior approval.

    • Option 5 - Provider Relations Service Team, to obtain information about your new or existing provider contract, credentialing or general plan policies and procedures.

If you are a benefits administrator:

You can get answers to your questions by:

  • Calling our  Marketing  department at 1-888-839-7375, Monday through Friday, 8 am to 6 pm.

  • Calling your HIP representative or broker.

If you are a broker:

  • Calling your HIP representative.

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Last Modified 9/14/2011.
Certain benefit changes required by health reform may or may not apply to you, depending on your plan. Get more info.